Refunds are generally not considered at The Pokies, as players should be aware of the Refund policy of the platform:.
- General Policy: Online betting has an irreversible nature, due to which bets placed cannot be refunded.
- Deposits: Deposits that have been made to your account are also ineligible for refunds if the money has been used to place bets. The remaining funds can be withdrawn if the account has been verified.
- Technical Errors: There are a few cases where a refund can be considered, such as duplicate deposits, system malfunctions, technical errors, or incorrect account crediting.
- Bonuses and Promotional Funds: The funds that have been claimed via bonuses and promotions are also non-refundable. They can be withdrawn only when the wagering requirements have been completed by the user.
- Account Closure: If your account is being closed for violating the terms and conditions of the platform, you won’t be given a refund of the unused balance.
- Fraud and Chargebacks: Any attempt to initiate chargebacks without contacting support may result in account suspension or permanent closure.